Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds related to purchases of the ZenFocus mobile application ("App"). At ZenFocus, we are committed to customer satisfaction and want to ensure transparency regarding our refund procedures.

2. One-Time Purchase Model

ZenFocus operates on a one-time purchase model. After purchasing the premium version of the App, you will have perpetual access to all premium features without any recurring charges or subscription fees.

3. Eligibility for Refunds

3.1 Time Frame

Refund requests must be submitted within 14 days of purchase.

3.2 Valid Reasons for Refund

We may issue refunds for the following reasons:

• Technical issues that prevent the App from functioning properly on your device, which our support team cannot resolve
• Accidental purchase (e.g., unintended duplicate purchases)
• App does not perform as described in the product description

3.3 Ineligible for Refund

Refunds will generally not be issued for:

• Requests made after the 14-day refund period
• Dissatisfaction with features that were clearly described before purchase
• Change of mind after using the App
• Issues resulting from your device not meeting the minimum system requirements

4. Refund Process

4.1 How to Request a Refund

To request a refund, please:

1. Email our support team at support@zenfocus.fit with the subject line "Refund Request"
2. Include your purchase receipt or transaction ID
3. Provide a detailed explanation of why you are requesting a refund
4. Include any relevant screenshots or information that may help us understand the issue

4.2 Processing Time

We will review your refund request within 5 business days and notify you of our decision via email. If approved, refunds will be processed within 10 business days.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase.

5. Platform-Specific Policies

5.1 Apple App Store Purchases

For purchases made through the Apple App Store, refund requests must be submitted directly to Apple according to their refund policy. Please visit Apple's support website or contact Apple Support for assistance.

5.2 Google Play Store Purchases

For purchases made through the Google Play Store, refund requests must be submitted directly to Google according to their refund policy. Please visit Google Play's support website or contact Google Support for assistance.

6. Special Circumstances

6.1 Promotional Offers and Discounts

Purchases made with promotional codes or during special discount periods are subject to the same refund policy unless otherwise stated in the promotion terms.

6.2 Technical Issues

If you experience technical issues with the App, please contact our support team before requesting a refund. In many cases, we can help resolve the issue without processing a refund.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the App after such changes constitutes your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: support@zenfocus.fit
• Website: https://zenfocus.fit/contact

By purchasing ZenFocus, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.